rapport

  • how we can create rapport?

 

  • Accept the other person’s reality: their view of reality is the world they experience moment to moment
  • Suspend judgement: even if another person’s behaviour feels uncomfortable it makes sense to them
  • Matching and Mirroring: body language and voice tones
  • Match auditory, visual, kinaesthetic, olfactory and gustatory language
  • Pacing and Leading
  • Check understanding/paraphrase
  • Use similar metaphors
  • Maintain good eye contact
  • Work at the others experiential pace, bridge their map to ours
  • Accept there is no failure for the other, only positive feedback
  • Maintain behavioural flexibility

Maintain sensory acuity