rapport

Accept the other person’s reality: their view of reality is the world they experience moment to moment
Suspend judgement: even if another person’s behaviour feels uncomfortable it makes sense to them
Matching and Mirroring: body language and voice tones
Match auditory, visual, kinaesthetic, olfactory and gustatory language
Pacing and Leading
Check understanding/paraphrase
Use similar metaphors
Maintain good eye contact
Work at the others experiential pace, bridge their map to ours
Accept there is no failure for the other, only positive feedback
Maintain behavioural flexibility

Maintain sensory acuity